FREQUENTLY ASKED QUESTIONS

How can I return or change a product?

If, for any reason, you are not fully satisfied with your purchase, you can return or change the product within one (1) month from the date of shipment. The item should be unused, in its initial condition, without any signs of wear and tear. Please contact the Customer Service Department for more information.

What should I do if a product becomes defective?

All Vogue Watches & Jewellery products undergo strict quality controls. However, if you face any problem, please contact the Customer Service Department.

How do I know that my Vogue Watches & Jewellery product is authentic?

The website vogue-watch.com is the only official and approved online product distributor of Vogue Watches & Jewellery products. We cannot guarantee the authenticity of products purchased elsewhere.

Can I find authentic Vogue Watches & Jewellery products in other online shops?

The website vogue-watch.com is the only official product distributor of Timebox SA products. Therefore, we cannot guarantee the authenticity of products you may find elsewhere.

Are all Vogue Watches & Jewellery products available online?

We try to remain faithful to the philosophy and experience of Vogue Watches & Jewellery. However, it could be the case that certain products are not available online or they may be available exclusively online.

How can I find the nearest store with Vogue Watches & Jewellery products?

To find the nearest store with Vogue Watches & Jewellery products, please click the link Find Store in our website.

Who can I contact if I have any questions?

If you have questions or queries, you can contact the Customer Service Department, Monday – Sunday between 9.00 and 16.00 via telephone 210 32 12 293 or at info@vogue-watch.com

What should I do if I want more information, help or advice for a product I am interested in?

If you need any help or you face a problem, please contact the Customer Service Department.

Do I have to create an account to place an order?

No, it is not essential to create a personal account to place an order in vogue-watch.com. You can select “Quick Payment” and place your order without creating an account. However, if you create a personal account, you have the option to store personal information and shipping addresses so that you do not need to submit this information again every time you place an order, and you can also use the Wish List.

How can I change my contact details?

To change your contact details, please click “My Account” and then select “Contact Details” to make the desired changes.

How can I change my password?

To change your password, please click “My Account” and then select “User Profile”.

What if I have forgotten my password?

If you have forgotten your password, please click “Forgotten Password” in the Login page and follow the instructions.

How can I place an order?

We have tried to make the ordering process as easy as possible. Enter your account login details in the Login page or create a new account if you are a new user. When you select the items that you want to purchase and place them in your Shopping Cart, you can complete your purchase. In this screen, the total cost of your order will be shown and you will be asked to confirm the payment method so as to complete your purchase.

Is VAT included in online prices?

Yes, VAT is included in online prices and it is incorporated in the prices of our products.

Is shopping at vogue-watch.com safe?

The website vogue-watch.com uses the most up-to-date and advanced internet security technologies, as it cooperates with the largest and most trusted companies in this field, including Verified by Visa, MasterCard Secure Code and other companies that use state-of-the-art encryption technology.

How can I see the status of my order?

We inform you via e-mail of any change in your order. However, you can always login to your Account to see your orders and their details.

How can I return or change a product?

If, for any reason, you are not fully satisfied with your purchase, you can return or change the product within one (1) month of the date of dispatch. The item should be unused, in its initial condition, without any signs of wear and tear. Please contact the Customer Service Department for more information.

Can I cancel an item from my order?

Yes, you can cancel an item from your order if you have not made the payment. To cancel one or more items after making the payment, please contact the Customer Service Department.

Can I cancel an order after it has been shipped?

If you wish to cancel your order, or part thereof, after it has been shipped, you should wait to receive it and then you can return the product(s). In any case, please first contact the Customer Service Department for relevant guidance.

Why can’t I complete my order?

The most common reasons that the system prevents the processing of an order are:
• Missing communication and shipping information; • Lack of availability of the specific item; • Problem with the specific credit card; • Browser compatibility problem. Try a different browser. For more information, please contact our Customer Service Department.

Do you ship to a P.O. Box?

Unfortunately, we do not make deliveries to P.O. Boxes or military bases.

Do you ship abroad?

Yes, please see the Deliver section for more information.

I think I was charged but my order was not processed.

If you think that this is the case, please contact the Customer Service Department.

I received my order, but an item is missing. What should I do?

If a product is missing from your order, please contact the Customer Service Department.

I received my order, but one of the items is wrong.

In this case, please contact the Customer Service Department to solve the problem.

What if I am absent upon delivery?

If you are absent at the time of delivery, the deliveryman will leave you a note with the company’s contact details so you can arrange a new appointment for the delivery that better suits you.

What are my options for the delivery?

All our products are sent exclusively via courier so as to ensure that your order will be delivered safely.

How much will I be charged for the shipping of my delivery?

Shipping fees vary depending on the destination country and the size of the final package. You will always know the total shipping fees before being charged for your order.

How is my order packaged?

In our eshop, vogue-watch.com, we aim at offering the best services. All items are carefully packaged in specially designed boxes.

How do I know when I will receive my order?

When you place your order, you will receive an e-mail with the unique tracking code for your parcel. You can enter the tracking number in Speedex website for orders in Greece to check the status of your shipment.

Do I have to sign for the delivery?

Yes, you will have to sign and present your Identity Card to receive your parcel.

Can I specify a different delivery address?

Yes, of course, You can specify a different delivery address if your order is a gift.