Watch Care

Here are some helpful tips for keeping your VOGUE watch as best you can:

Maintenance

We recommend that you do all the necessary services and corrections that your watch needs, either at the headquarters of our brand or at an authorized reseller. Please maintain your receipt and / or certified warranty as proof of the authenticity of your watch.

General Tips

Your watch has precision accessories. For the best possible operation, please follow the following simple tips:

  1. Avoid leaving your watch exposed to extreme environments for long periods of time – intense sunshine, extreme heat or extreme cold.
  2. Do not use the buttons or rim when the watch is submerged in water. If water or moisture appears inside the case, you are highly advised to present your watch for immediate inspection. Water may corrode some internal parts of your watch
  3. Your watch is designed to withstand normal vibrations that may occur during use, but intense vibrations and falls should be avoided.
  4. Clean your watch by using a dry soft cloth.
  5. You should avoid using soap or any other chemical that might damage your watch.

Water Resistance

All VOGUE watches are waterproof to at least 3 atmospheres (ATM), which means protection against moisture such as rain and every day use water. They should not be submerged in water. For the best possible maintenance, we recommend that every two (2) years you should replace via an authorized partner or at our headquarters any damaged safety part that may affect the durability of your watch.

Mechanisms

All our watches come with two (2) different types of mechanisms, depends on your purchase, please see below:

  1. Quartz mechanism: Battery operated.
  2. Automatic gear: It is of mechanical movement but does not need to be clocked regularly. On the contrary, it winds up alone by the movement of the arm / hand. Most automatic devices have an average of 24 hours of energy storage.

The mechanism of your watch should be maintained every two (2) years to ensure that its operation properly.

Battery replacement

Your battery will need to be replaced approximately every two (2) years. The battery indicates that it is about to expire when the second pointer moves every 2 seconds instead of every second. However, the Hour and Minute pointers, are moving normally.

In case you need to replace your watch battery, we recommend that you opt for an authorized VOGUE watches dealer to help us ensure that any of the watch fuses will not be affected by the change.

Any damage caused by an unauthorized representative will not be covered by the warranty.

Jewellery Care

Five tips for care and cleaning

Our jewellery is of the highest quality, and if you take proper care of it, it can last you a lifetime. Here are five tips to help:

Everyday wear

Please make sure your jewellery does not come into contact with perfumes, soap, chemical products or cosmetics, as these could affect the colour and natural appearance of the materials. We recommend waiting until your perfume or cosmetics have dried completely before putting on your jewellery. Please also ensure your jewellery does not come into contact with hard materials such as marble or stone.

Cleaning

It is easy to clean a lot of our jewellery yourself simply using lukewarm water and soap. Once cleaned, dry the jewellery with a soft tissue to prevent new deposits or water marks from appearing.

Storage

Make sure that your pieces of jewellery are stored separately from each other. Some gems are extremely hard and strong and can scratch or damage each other if they come into direct contact. When you purchase a piece of jewellery, we will ship you a matching box case which you can use to store it and take it with you on your travels.

Swimming, bathing, and saunas

We recommend that you remove your jewellery before swimming or bathing, particularly in chlorinated water or saltwater. You should also avoid wearing your jewellery while sunbathing or in the sauna due to the high temperatures. Jewellery are sensitive and you may clean them by using only a gentle polishing cloth.

Regular inquiries

Please feel free to contact our Customer Service at our main offices +30 210 32 32 032  , official website via email customer.care@timeboxsa.com or any of our authorized resellers.