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Logistics centre: Timebox S.A. is our designated logistics centre. All orders / returns/ service / refunds and customer care operations are handled by them. For any information please contact:
48 Stadiou str., 105 64 Athens, Greece
Τ. 210 3212 293 | F. 210 3212 341
Dispatch: Orders are generally dispatched within 2-3 days, after receipt of payment. Kindly note that the estimated delivery times (2-3 Days for Greece & Cyprus - 3/5 days for Europe & 5-10 days Rest of the world) are estimates and may vary due to external factors outside of our and the courier’s, control. Timebox S.A. is not responsible for import duties and or local taxes in your country – these are levied once your package reaches your country and will vary depending on where you live.
Please note that unfortunately, our courier is not able to deliver to P.O. Boxes. For more information or clarifications regarding the order and delivery procedures, please feel free to contact us at by clicking here
Fees: Placing an order containing only accessories – no timepiece(s) – may be subject to an additional shipping cost depending on the delivery country and how many items are ordered. Express Shipping is available at an additional cost.
VOGUE WATCHES offers Free Shipping in Greece & Cyprus. Delivery upgrade is available at different rates depending on the region. Expected delivery time using this carrier is within 3 working days.
Returns: Only items that have been purchased directly from VOGUE WATCHES online shop must be returned to our VOGUE WATCHES logistics centre (Timebox S.A – please check address here above) for a return and full refund to be made; product(s) cannot be returned in a local retail store.
Any other VOGUE WATCHES products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item. The product(s) must be unused – in its original packaging. Kindly note that you may be subject for the shipping expenses in returning this package to us.
If you receive your package, and it is not as you ordered, please contact us immediately. We will do everything we can to correct our mistake as promptly as possible.
Notifying us of a return
If you wish to return an order, or some of the products included in an order, please notify VOGUE WATCHES’s customer care within 30 days of receiving the goods, including the following information - Please fill in the form provided here or include a covering letter or email to email@example.com that state the following:
We strongly recommend that you use registered mail (and insure any high-value packages), since neither VOGUE WATCHES, nor Timebox S.A. will take responsibility for shipments that are lost or damaged during return transportation.
Please ensure you retain a proof of postage receipt so in the unlikely event your parcel goes missing, you will have proof you sent it.
Timebox S.A. will notify you once your returning package has been received at our warehouse. It will be processed and inspected before we proceed in approving or disapproving the respective return.
Once your item has been checked, we will refund the sum due for the returned product to your original payment method. If you paid extra to upgrade your shipping method (for instance an upgraded courier service) then this amount is not refunded.